Terms & Conditions

We do our best to make sure you will have a nice experience buying from us. Please take a moment to ready through the below so that we agree on the terms. Contact us if any questions.

1. Changing an order
You can not change your order after it is confirmed and we have started processing it.

2. Warranty
We do not offer any warranty. This is because it is quite complicated to offer warranty on DIY items. We can not know exactly what the customer might have done (wrong). However, we may try to help out and offer advices and we might offer to repair. If we determine that the product had a manufacturing defect, we will normally send a new or repaired item for free if the customer can return the faulty item to us. In any cases the customer has to pay the return shipping from his country to China. This is solved on a case to case basis, and is not a guaranteed part of our sales.

3. Returns
We do not accept any returns of purchased items. This is because complications with customs, and shipping fee would also make this expensive for the buyer.

4. Safety
Installing some of our products involves working with high voltages. The customer should take necessary precautions when working with high voltages, and read and follow the guides. All parts should be encased when used to prevent accidental touching any high voltage part. We take no responsibility for any damage that might occur from using products sold by us.

5. Shipping
We offer several shipping options for you to chose what suits you depending on cost and delivery time. We need 1-5 days to prepare the packages for shipment, and there might also take additional 1-3 days before it is handled by the courier. Shipping to some countries take more time, mainly because of the local customs and postal service are slow.

All taxes and custom fee's have to be paid by the customer (except for Belgium Post and Royal Mail shipping options) and will normally be collected by the carrier (postal service or DHL etc). We will resend a package if lost in shipping.
Read more about shipping here

6. Problems
If you believe your order is lost in shipping or if you have a problem with any item you purchased, you should contact us before filing a PayPal dispute or asking your credit card company to refund the payment. You can easily get in touch with us by responding to the sales confirmation received from us, or by using the contact us link.

Thank you for buying from www.hifimediy.com !

Best,

The HiFimeDIY team

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