Frequently Asked Questions
Have a look at our FAQ that might answer some of your questions.
We have both local and international shipping options available, have a look at the shipping page.
USB noise can have many causes and our isolators can resolve many of the problems. You can send us a message describing your problem in details and we will try to evaluate what’s likely causing the problem.
Also you can have a look at this article that explains more about USB isolators.
You can return a product for a refund if didn’t work as intended in your setup. Use the contact form to contact us and include your order number.
Yes, we have a warehouse in the EU. You can order from hifimediy.com and have it delivered quickly from within the EU. Look at the shipping methods during checkout, or read more here.
We can give you an invoice for any order. For shipments from Germany warehouse we can give a VAT invoice with our German VAT number. For other EU shipping we can not give a VAT invoice, as it’s shipped DDP, the VAT is paid by our agent is not recoverable.
If you chose DHL or any shipping method from China or USA then we will not charge VAT. If you like to have it shipped from our Germany warehouse without paying VAT then please contact us quoting your VAT number, and we will send you an invoice without VAT.