We do our best to make sure you will have a nice experience buying from us. Please take a moment to ready through the below so that we agree on the terms. Contact us if any questions.
You can return an unopened and unused product within 14 days of receipt of the item. You will have to pay return shipping cost for sending the item back to China (or to Oregon, USA and UK for smaller items). Contact us by replying to the sales confirmation email to arrange this.
Installing some of our products involves working with high voltages. The customer should take necessary precautions when working with high voltages, and read and follow the guides. All parts should be encased when used to prevent accidental touching any high voltage part. We take no responsibility for any damage that might occur from using products sold by us.
We offer several shipping options for you to chose what suits you depending on cost and delivery time. We need 1-3 days to prepare the packages for shipment, and for some shipping options it also take additional 1-3 days before it is handled by the courier. Shipping to some countries can take a long time, mainly because of the local customs and postal service are slow.
All taxes and custom fee's have to be paid by the customer (except for Belgium Post and Royal Mail shipping options) and will normally be collected by the carrier (postal service or DHL etc). We will resend a package if lost in shipping.
Read more about shipping here
If you believe your order is lost in shipping or if you have a problem with any item you purchased, you should contact us before filing a PayPal dispute or asking your credit card company to refund the payment. You can easily get in touch with us by responding to the sales confirmation received from us, or by using the contact us link. Include your order number if using this link.
6. Agent for sales through "UK Warehouse"
Products shipped from "UK Warehouse" are sold by:
Hifime (UK) Ltd
99 Parkway Avenue
company number 09051313
where Eastern Audio Technology Ltd is acting as its agent with the sole purpose of receiving payment on behalf of Hifime (UK) Ltd.
This does not include "EU Shipping" (Belgium post or Royal Mail) service, for which orders are sold by Eastern Audio Technology LTD.
Hifime (UK) Ltd can provide an invoice on request. Hifime (UK) Ltd is currently not VAT registered (below the UK VAT threshold) and can't provide a VAT invoice.
7. Payment by Bitcoin
We accept payment by Bitcoin, however due to the big fluctuations in price we don't offer returns/refunds for Bitcoin payments. We offer a store credit instead of a refund.
Thank you for buying from us !
The HiFime(DIY) team